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OUR CUSTOMER REVIEWS
SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
157 ratings and 82 comments received in the last 90 days.
12 November 2024
Because we were satisfied with our service experience and the office staff were extremely helpful
12 November 2024
Everything was done as planned and the service was very courteous.
10 November 2024
everything done in better than forecast time, and with helpful staff keen to look after me while I waited.
09 November 2024
Terrible service
07 November 2024
A job well done.
07 November 2024
Work carried out well
07 November 2024
Very good service and lovely people
07 November 2024
Kept up to date with how work was progressing through the day
06 November 2024
The service from Debbie was excellent.
06 November 2024
Good customer service
02 November 2024
No outcome
01 November 2024
I told them what needed to be fixed, but still charged me for a diagnosis
31 October 2024
Debbie looked after me during my visit and work was completed in a timely manner.
31 October 2024
A little bit dearer than I was expecting
31 October 2024
Again excellent service
30 October 2024
Good service and an excellent product in addition, when a part failed to turn up the team went to great lengths to source a courtesy car at short notice to keep me mobile for an essential trip I needed to make. My thanks to Matt West for the service
30 October 2024
Had to return to get computer updated
30 October 2024
I booked a while you wait service for a brake fluid change and a Mot. I arrived early and the car was promptly taken. 2 hours later I was informed it was going for the Mot. Another hour passed before I was told the mot was finished.
30 October 2024
Very quick and very informative.
25 October 2024
Excellent service delivered on time.
24 October 2024
Staff were friendly (esp Caroline Penrose), but I think BMW could have done better.
22 October 2024
The work required was carried out in a timely fashion and a courtesy car was provided without any issues.
21 October 2024
Excellent workmanship
21 October 2024
Would definitely recommend and will use them again for service
20 October 2024
Caroline and Deborah were exceptional, they couldn't do enough to help and accommodate.
18 October 2024
Great service and advice. The whole team went above and beyond!
18 October 2024
Fine
17 October 2024
The staff were efficient, friendly and helpful. Especially Debbie in the service department.
16 October 2024
They are very professional, but cheerful and polite.
16 October 2024
matt was very helpful, informative and welcoming
15 October 2024
Booked a set time for my service and vehicle was ready when advised
14 October 2024
The above score says it all. Completely satisfied.
14 October 2024
Very welcoming and efficient
13 October 2024
While the diagnostic service was carried out correctly and found no fault in the battery/ICE interface it didn't resolve what could be a potentially dangerous design fault.
12 October 2024
All my questions were answered.
10 October 2024
The experience was pleasant and hassle free.
08 October 2024
High standards, efficient personal service.
07 October 2024
Everything as promised and anticipated
07 October 2024
Efficient and really good info feedback
06 October 2024
The video backed up findings. The team were fair & ameanable to enabling competative pricing and the speed at which they sorted my needs was excellent.
05 October 2024
Everything is well organised. I like the fact that my car gets cleaned inside and out.
03 October 2024
These guys really really looked after me and dealt with everything wonderfully, even lending me the managers demo car because the main bmw company messed up again.
02 October 2024
Service with a smile.
02 October 2024
Friendly staff and great service
01 October 2024
Just couldn't fault my experience from receptionist to service technicians
01 October 2024
Very satisfied with all aspects.
01 October 2024
Friendly service advisors and helpful
30 September 2024
Excellent
24 September 2024
services were met
23 September 2024
Happy with the level of customer service at Dorchester, but it's just the wait times as said above.
23 September 2024
I didn't receive the video, which would have made things a little clearer to explain
22 September 2024
Great to have a 2 hour slot for the service rather than having to leave it all day!
21 September 2024
See above
21 September 2024
My car was lovely and clean inside and out
21 September 2024
Very accommodating with my requestd
21 September 2024
The reply in question.1 says it all. Total dis-interest in helping or advising. They denied connecting any electronic equipment to the car but as I understand it the computer system has to accessed to reset the data for changing the brake fluid.
20 September 2024
The work on my BMW was done on time and to a high standard , even gave the car a clean inside and out. Thank you ??
18 September 2024
As above, I believe the service provided at BMW Vertu Dorchester sets the bar for customer service anywhere that I have ever visited. It was an absolute pleasure from start to finish and the only place I would go for my car.
16 September 2024
Tried to book a waiting service but system said not available. When I got to the service centre they were expecting me to wait! Spoke to the service manager about another issue and he said he would look into it and get back to me but has has not done
16 September 2024
On time and very efficient. Kept to agreed price. Good waiting area. Friendly staff.
15 September 2024
Quick and efficient
13 September 2024
Nice area to wait including a coffee machine . Comfortable seats
11 September 2024
Everything done satisfactorily
09 September 2024
Debbie, the lady receptionist that looked after me provided an excellent service. Thank you Debbie
07 September 2024
Very friendly and professional at service reception and the technician who sent the video was thorough.
07 September 2024
They completed the work in good time despite some being unexpected
04 September 2024
Matt was very efficient in booking the car in and answering a query that I had regarding an aspect of the car.
04 September 2024
Great service.
04 September 2024
Efficient, personable and likeable.
03 September 2024
Polite, friendly and a positive attitude.
03 September 2024
The Dorchester service was excellent and very accommodating.
03 September 2024
Good friendly service
03 September 2024
Extremely helpful staff who are really friendly and efficient
31 August 2024
Everyone helpful
30 August 2024
Highly professional service
30 August 2024
Very satisfied
27 August 2024
Kept up to date with the whole service, step by step.
26 August 2024
No issues - routine MOT passed.
26 August 2024
Had the car fixed quickly
22 August 2024
Happy with work completed
20 August 2024
All was achieved well
12 November 2024
Good mix of salespeople and mechanics.